At Cleo Shot, your satisfaction is important to us. We stand behind the quality of our photography equipment and accessories. If you are not fully satisfied with your purchase, we’re here to help.

Returns

You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be:

  • Unused and in the same condition you received it

  • In its original packaging, including all accessories, manuals, and tags

Returns that do not meet these criteria will not be accepted.

Return Process

To initiate a return, please contact our support team at [email protected] with the following details:

  • Order number

  • Reason for return

  • Photos (if the item is damaged or defective)

Once your return request is approved, we will provide you with instructions on how to proceed.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7 business days.

  • Refunds are made via cash on delivery reversal (where applicable) or other suitable arrangements as discussed with our support team.

Please note:

  • Shipping costs are non-refundable.

  • We do not offer refunds for items returned without prior approval.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange a replacement or refund, depending on the situation.

Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, you may return it for a refund (if eligible) and place a new order.

Contact Us

For any return or refund-related questions, please contact us at:

Email: [email protected]